Privacy Policy Overview
Last Updated: January 2025
AcrossMart Nigeria Limited ("AcrossMart", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
By using AcrossMart, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when using our Platform, including:
- Account Information: Name, email address, phone number, password
- Profile Information: Profile photo, address, city, state
- Payment Information: Bank account details, transaction history (we do not store full card numbers)
- Seller Information: Business name, business address, CAC registration, bank details
- Communication Data: Messages sent through the platform, support inquiries
Automatically Collected Information
When you access our Platform, we automatically collect certain information:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Pages visited, time spent, clicks, search queries
- Location Data: General location based on IP address; precise location only with your consent
- Log Data: IP address, browser type, access times, referring URLs
How We Use Your Information
We use the collected information for various purposes:
- Service Delivery: To process orders, facilitate transactions, and provide customer support
- Account Management: To create and manage your account, verify your identity
- Communication: To send order updates, promotional offers (with consent), and important notices
- Improvement: To analyze usage patterns and improve our Platform
- Security: To detect fraud, prevent abuse, and maintain platform security
- Legal Compliance: To comply with applicable laws and regulations
- Personalization: To provide personalized product recommendations and content
Information Sharing
We may share your information in the following circumstances:
With Other Users
- Sellers receive buyer delivery information to fulfill orders
- Buyers can see seller business information and ratings
With Service Providers
- Payment processors (Monnify by Moniepoint) for transaction processing
- Delivery partners for order fulfillment
- Cloud hosting providers for data storage
- Analytics providers to understand usage patterns
For Legal Reasons
- To comply with legal obligations or court orders
- To protect our rights, privacy, safety, or property
- To investigate potential violations of our Terms
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS
- Secure Storage: Personal data is stored on secure servers with access controls
- Authentication: We use secure authentication methods including OTP verification
- Regular Audits: We conduct regular security assessments and updates
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
Your Rights
You have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Request your data in a portable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Account Deletion: Delete your account through the app settings
To exercise these rights, contact us at privacy@acrossmart.com or through our Contact Page.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (tax records, transaction history)
- Resolve disputes and enforce agreements
- Maintain business records
Typical retention periods:
- Active Accounts: Data retained while account is active
- Transaction Records: 7 years (legal requirement)
- Deleted Accounts: Personal data deleted within 90 days (some data may be retained for legal compliance)
- Marketing Preferences: Until you opt out
Cookies Policy
Our website uses cookies and similar tracking technologies to enhance your experience.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our Platform.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (authentication, security)
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
Managing Cookies
You can control cookies through your browser settings:
- Block all cookies (may affect website functionality)
- Delete cookies after each session
- Accept only first-party cookies
- Receive notification when cookies are set
Note: Blocking essential cookies may prevent you from using certain features of our Platform.
Third-Party Cookies
Some cookies are set by third-party services we use:
- Google Analytics (usage analysis)
- Facebook Pixel (advertising)
- Payment processors (transaction security)
Children's Privacy
AcrossMart is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@acrossmart.com.
Policy Updates
We may update this Privacy Policy from time to time. When we make changes:
- We will update the "Last Updated" date at the top of this page
- For significant changes, we will notify you via email or in-app notification
- We encourage you to review this policy periodically
Your continued use of AcrossMart after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: